Bristol’s largest music festival, Love Saves the Day, has achieved Silver in Attitude is Everything’s Live Events Access Charter for 2023-2025, demonstrating Team Love’s commitment to improving the live music experience for disabled audiences, artists and staff.
The Attitude is Everything Live Events Access Charter sets the industry standard for improving and implementing disability equality in all aspects of events. The organization is committed to connecting people with disabilities with music and live events to jointly improve access. Team Love’s Silver certification demonstrates its commitment to reviewing its accessible facilities and making improvements to both the festival site and the experience for people who are visually impaired, deaf or hard of hearing and have disabilities, as well as those with neurodivergent needs.
Any festivalgoer who has a disability and requires assistance with Love Saves The Day can register for a Personal Assistant ticket, access to the viewing platform, accessible parking, accessible toilets, reduced access to the bar and use of the Diverse Sensory Rest Area. From reaching the festival site and receiving an accessible wristband, to enjoying the space and entering sensory tranquil spaces offered by Diverse UK, Team Love ensures accessibility requirements are taken into account throughout the festival process.
With accessible seating on the festival’s Love Bus shuttle service and accessible parking, the event also has a dedicated accessibility team. A separate ticket office with lowered windows and induction ring will ensure shorter queues where customers can speak to the team, get advice and get a lanyard to access the viewing platforms, accessible compost toilets – and quiet areas at the festival with beanbags and seating to to get away from the hustle and bustle.
Love Saves the Day also offers zoomable tickets and pending orders on its website, large print programs and a list of all British Sign Language (BSL) interpreted performances (if requested). In addition, all essential information will be shared ahead of the festival with customers who have registered in a detailed Access Information Pack, detailing how to get there and what facilities they can access.
Tom Paine, festival director at Love Saves the Daysaid: “What an honor. Providing a brilliant festival and a great experience for everyone in the community has always been at the forefront of our aims. We want everyone who comes through the Love Saves The Day gate to have the best time.
“We have done our research into what is best practice and we always welcome feedback based on real experience. We offer ‘mystery shopper’ tickets for people with disabilities to provide insight into where the festival meets their needs and where improvements can be made.
“Our accessibility team is recruiting team members with their own accessibility needs to help us create a more diverse team and help improve our offering. There is always more that can be done, but achieving Silver Level certification is a fantastic way for people to know that we want to create an inclusive space where everyone is welcome.”